Reference

What You Agree to When You Use b44sbs

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from deposits via bKash, Nagad or Rocket through to how disputes are handled.

Applies to all account holdersCovers bKash, Nagad, Rocket depositsJurisdiction-dependent accessSubject to change with noticeBangladesh-focused service
b44sbs What You Agree to When You Use b44sbs
HOW WE HANDLE YOUR ACCOUNT

Security, Data and Account Conduct Under These Terms

Account Security

Your account is secured with OTP verification tied to your registered mobile number. Do not share your PIN or OTP with anyone — we will never ask for it through chat or email.

Payment Verification

When you deposit via bKash, Nagad or Rocket, the mobile number on the transaction must match your registered account number. Mismatches trigger a manual review before funds are credited.

Data Retention

We retain account and transaction records in line with our privacy policy. You may request a summary of your transaction history by contacting support with your account ID and registered mobile number.

Term Breach Process

If we identify a breach of these terms — such as duplicate accounts or mismatched wallet ownership — we will notify you by the contact method on file before taking any account action.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Team online

Live Chat

Open a live chat session directly from your account dashboard. Our support team can clarify any clause in these terms or help if your bKash or Nagad transaction is flagged during a check.

Email Support

Send a written query to our support address if your question about these terms needs a detailed written response. We aim to reply with a reference number so you can track the case.

Account Help Centre

The Help Centre inside your account covers common terms questions — from withdrawal conditions to what happens when a Rocket payment is under review. Search by topic to find the relevant clause.

Common Questions About These Terms

These answers cover what we hear most from account holders in Bangladesh about how these terms apply day to day — from wallet rules to what happens if a clause changes.

Yes. Every deposit and withdrawal you make through bKash, Nagad or Rocket is governed by these terms, including the mobile number matching requirement and transaction review process.

We will post a notice in your account and give you a reasonable period to review the changes. Continuing to use your account after that period means you accept the updated version.

Access depends on your local law and eligible regions. We recommend checking your local regulations before using the service. We do not offer legal advice on regional eligibility.

Opening more than one account, using a Rocket or Nagad number that does not belong to you, or sharing account credentials are all breaches. A breach may lead to account suspension pending review.

Contact support via live chat or email with your account ID and the mobile number registered to your account. We will pull the transaction log and share it with you in writing.

Account wallet balances are not covered by a deposit protection scheme. These terms set out how we handle wallet balances in the event of a service change — review that section carefully.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.